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Returns management

The most efficient International Return Management program – assures repeat business

Your aspiration

You want to reduce your return rate and generally lower your costs in the returns area. To ensure that your returns are processed smoothly, you are looking for a partner with considerable expertise in this area. You wish to offer your customers the confidence that your sale/offer is as secure and customer friendly as if you were located in that local market.

Our solution

We offer you a returns management service that is tailored precisely to your specific requirements. A custom solution can optimize both the time you spend and your costs. Freipost total return management plays an ideal intermediate role between you and your customer. Our online RMA interface allows for a customer to log their return claim, thus pre-preparing the necessary documentation process. Upon your approval your client may pay for regional delivery or you may earn for additional revenue streams through a prepaid postage process to any one of Freipost’s regional service centers.

Returns management

We can take over the entire returns management process as far as to the sender
Collection of returns and temporary storage at the delivery operator’s central hub
Option to enclose Freipost pre-labeled mailers with initial orders to assist Customers in simple return or exchange of products
Inexpensive return carriage to an address of your choice
Customized on-line reporting of returns status
Reporting of the delivery status of the goods

How you benefit

Needs-oriented A returns solution that is tailored to your needs plus individually agreed delivery variants will guarantee a lower return rate.

Cost-saving Full advice on minimizing dues on returns will ensure that customs duties and value added tax already paid are returned to you without delay wherever possible.

Proximity to customers A return address in the destination region can not only reduce your or your customers’  costs but give your customers the impression that you are physically present in their country


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